tk688's Privacy Policy

01 Introduction and Applicability

tk688 places the highest importance on the privacy of its users. This Privacy Policy ("Policy") sets out what information we collect during use of our platform, how that information is processed, how long it is stored, and with whom it may be shared.

This Policy applies to tk688's website, mobile application, and all related services. By registering for or using our platform, you are considered to have accepted the terms of this Policy. This Policy is related to our Terms and Conditions, where you will find detailed provisions governing use of the service.

This Policy applies only to users located in Bangladesh. Persons under the age of 21 are not permitted to register on our platform.

02 What Information We Collect

tk688 collects two types of information — information you provide directly, and information collected automatically as a result of your use of the platform.

2.1 Information Provided Directly

• Full name, date of birth, and gender
• National ID or passport number (for identity verification)
• Mobile number and email address
• Current address
• Financial transaction details — deposit and withdrawal records processed via bKash, Nagad, Rocket, Upay, or bank transfer
• Communication history — support tickets, live chat conversations, and email messages

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Page view times, browsing patterns, and session duration
• Data obtained from cookies and similar tracking technologies
• Game play history and records of betting activity

2.3 Information Received from Third Parties

During the identity verification process, we may confirm the accuracy of information you have provided through secure third-party services. This information is used solely for the purpose of account verification.

03 Purpose of Information Use

Collected information is used for the following purposes:

3.1 Service Operations

• Account registration and identity verification (KYC process)
• Processing deposits, withdrawals, and financial transactions
• Determining eligibility for bonuses and promotional offers
• Managing VIP membership and cashback accounts
• Providing 24/7 customer support

3.2 Security and Protection

• Preventing fraud, money laundering, and unauthorised access
• Eliminating multiple accounts and maintaining platform integrity
• Fulfilling legal obligations and maintaining audit logs

3.3 Responsible Gaming

By analysing patterns in your gaming activity, we identify early signs of problematic behaviour and provide support where needed. Following tk688's Responsible Gaming guidelines is a core principle of our platform.

3.4 Communication and Notifications

• SMS and email notifications related to transactions
• OTP verification messages
• Updates on new offers and services (only with your consent)

04 Information Sharing and Disclosure

tk688 never sells your personal information to third parties for commercial gain. Information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, technology infrastructure, and customer support. These partners receive only the information necessary to carry out specific tasks and are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases, we will notify you in advance where possible.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new authority. Should such a change occur, we will notify you, and the new authority will be bound to comply with the terms of this Policy.

05 Cookies and Tracking Technologies

tk688 uses cookies and similar technologies to keep our platform running smoothly.

5.1 Essential Cookies

These cookies are necessary for maintaining login status, ensuring session security, and the basic functionality of the platform. Disabling them will cause many features of the site to stop working properly.

5.2 Functionality Cookies

These cookies store information for your language preferences, display settings, and personalised experience. They are optional and can be controlled from your browser settings.

5.3 Analytics Cookies

We analyse usage patterns to improve how the platform operates. This information is aggregated and not personally identifiable.

06 Data Storage and Security

6.1 Retention Period

We retain your information for as long as your account is active and for as long as necessary thereafter to meet legal obligations. Financial transaction records are generally kept for an extended period.

6.2 Security Measures

tk688 applies industry-standard technology to protect your information:

• All data transfers secured through SSL encryption
• Sensitive information stored in encrypted form
• Employee access to information restricted through access control systems
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) system

However, complete security on the internet cannot be guaranteed. If you notice any suspicious activity, please inform our support team immediately.

07 Your Rights and Controls

As a user of our platform, you have the following rights:

7.1 Access to Information

You may request a copy of the information we hold about you at any time. This request can be made through our support channels.

7.2 Correction of Information

You may request correction of inaccurate or outdated information in your profile. Additional verification may be required for changes to identity-verified information.

7.3 Account Closure and Data Deletion

You may request closure of your account. However, due to legal obligations, certain information (such as transaction records) must be retained for a specified period.

7.4 Withdrawal of Marketing Consent

If you no longer wish to receive promotional emails or SMS messages, you may withdraw your consent at any time. Transaction-related notifications fall outside this option.

08 Protection of Minors

All services at tk688 are exclusively for persons aged 21 and above. We do not knowingly collect any information from minors. Age verification is mandatory during registration, and if we learn that a minor has opened an account, that account will be closed immediately and any collected information will be deleted.

09 International Data Transfers

For the purpose of providing technical services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that the destination country follows adequate data protection standards and that contractual safeguards are in place.

10 Third-Party Websites and Services

Our platform may be connected to third-party game providers (Pragmatic Play, PG Soft, JILI, Evolution, and others) and payment services. These third parties have their own privacy policies, and those policies will apply when you use their services. tk688 is not responsible for their data practices.

11 Policy Changes and Updates

tk688 reserves the right to amend this Privacy Policy at any time. For significant changes, we will notify you via email or a notice on the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

For more information about this Policy, you will find relevant questions and answers on our FAQ page.

12 Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• 24/7 Live Chat: Log in to the platform and send a message directly via the support chat
• Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, 24 hours a day.